物流政策 – Catherine Langlois

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物流政策

CANADA SHIPPING: All items shipped throughout Canada are shipped via Canada Post out of Toronto, Ontario. This shipping method takes approximately 2-8 business days depending on the receivers proximity to Toronto. These packages have tracking. USA SHIPPING: IF for whatever reason duties/taxes are owed, these are the responsibility of the receiver. The Maximum allowable we can ship via USPS from Canada is a value of $800usd. If your package is over $800usd it must be shipped via DHL. Please chose the DHL option at checkout. Please note that the USA/CANADA trade agree is Duty/Tax free up to $800usd. Any package over the value of $800usd can/will be liable for Duties and Taxes. INTERNATIONAL SHIPPING: Australia, Austria, Belgium, Brazil, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, United Kingdom All other countries will be shipped via USPS First Class Tracked Mail International. DHL Worldwide - We also offer DHL Shipping World Wide. Please contact us for rates.  Please chose the Canada Post option at checkout and/or contact us for DHL rates. We will provide the absolute best rates we can. We do not ship to countries that Canada and the United States currently have embargoes against (Africa,Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan). Custom Fees/Duty Charges: Please note that we are NOT responsible for custom duties or taxes incurred. These are the responsibility of the buyer. Please ensure that you are aware of your countries importation and tax laws before purchasing. Items that are refused by the customer and are shipped back to us because of failure to pay import fees/VAT/taxes are not subject to a refund. Incorrect Shipping Addresses: Please ensure that the address provided at checkout is the CORRECT shipping address. We are NOT responsible should and items be shipped to an incorrect address. If the item is returned back to us, the buyer is responsible for all return shipping fees. Lost Parcels/Non Delivery: If a package is shipped with full or partial tracking (see lists above) and full insurance (we insure all tracked packages) we will work with the shipping companies to locate the package and/or file a claim. International TRACKED packages are only deemed lost after 45 BUSINESS days. We can not file a claim before this date. In the meantime, if the item is replaceable (not OOAK), we will send out a replacement item at our cost (using the originally purchased shipping method) after the 45 business day wait time. In the case of a lost package/non delivery that is NON TRACKED, it will be at our discretion if we replace. We will only replace in this instance, not refund. If your country is NOT listed on our country shipping list above, we HIGHLY recommend contacting us for a tracked option. Items Received Damaged: We inspect all of our items 3 times before packaging and shipping to ensure that they are in perfect condition. Every item is carefully packaged in two boxes. If you receive your item and it has been damaged in transit, please notify us within 48 hours of receiving the package. Any notification after 48 hours will not be honored. Please provide us with detailed photos of the damaged package as well as the damaged item. If we do not have these photos we can not file a claim with the mail carrier. Please do not throw out the damaged packaging until we have received the photos. Damaged items WILL NOT be refunded, they will only be replaced. We do not offer refunds for damaged items, no exceptions. Items Not Arrived by required dates: We can not be held responsible if your item/s are required by a specific date and we are NOT provided this information ahead of time. Unless a rush order has been paid or we have been given ample notice of your "need by date", we will ship all items as per our schedules outlined on our website Faq/Policies page. Items are NOT eligible for returns if they do not arrive in time for your required date if we are not made aware of this date at time of order.